RMA Request (Return Merchandise Authorization)

We guarantee great customer support. We also understand that from time to time, you may need to return a product purchased from Projector People. To streamline that process, we provide this online form to initiate a Return Merchandise Authorization (or RMA).

Please complete the form below and click the submit button. A customer service representative will review the form and contact you if necessary. Once we receive your information, you will then receive an RMA number and return instructions by email. Do not ship any products back to AVMarketplace without a valid RMA number. If you have problems submitting this form please call 800-639-3010 ext 2666. -- Thank you.

*Required Field
Customer Number
(example TH1029, located on either your invoice or packing slip)
Your name*
Company
Email*
Daytime Telephone*
Order Number
Acct. Rep.
Purchase Date*
(example, 01-01-2002)
Manufacturer*
Model*
Serial Number
Reason for return*
Purpose of return*	Repair/Replace Credit

Please note: Returns may be subject to a 15% restocking fee and are allowed only within 30 days from the date of purchase.

Whenever returning an item to AVMarketplace, we require the following packing and shipping methods:

Please return all products in their original packaging with original documentation. Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
Clearly place the RMA # on a label and attach it to the outside of the box.
Please do not write the RMA # directly on the box. If the box is written on, the returned product will be refused.
Include the RMA # in the "Ship To" address line.
Customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, DHL, or Airborne. Please do not send return merchandise via U.S. Mail by any method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.

Please enter the verification code below before submitting your request.